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What to do if you have an dispute or complaint?

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We hope you are happy with our services, however should you wish to forward an issue or complaint please choose from the following options:

Email: resolutions@blssa.com.au

Phone: 03 9320 1082 or 1800 763 486 (Toll free) Mon to Fri 9am to 5pm AEST

Mail: BLSSA Advice Complaints, Level 15 360 Elizabeth St Melbourne Vic 3000

 

Assessing our Policy

You can access our policy here: Click Here

If you require accessibility assistance (language and translation services) please use details above for help.

 

External Dispute Resolution Scheme

If we do not reach an agreement on your issue you may refer it to an ASIC External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).

You can contact AFCA via the following:

 

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (Toll Free)

Mail: AFCA GPO Box 3 Melbourne Vic 3001

 

External Dispute Resolution is a free service established to provide you with a free mechanism to resolve specific complaints. You may refer the issue to AFCA, but if our internal process is still in progress they may request that our internal process is completed before considering the matter further. You may obtain further detail about our dispute resolution procedures or privacy policy on request.